Targeted MANAGED SERVICES
Through our sophisticated managed IT services, Mycroft can monitor all or some of our clients’ infrastructure, including their networks, servers, storage and specific applications. We provide these services on either a contract outsource or per-project basis – whatever makes most sense for our clients’ business needs.
Our specific managed services include:
- Remote monitoring and management services from our world-class NOC;
- Customer and technical help desk support;
- Service Desk Management for comprehensive IT process support;
- Our fourth generation deployment of Mycroft’s business systems, tools and processes;
- On-line management reporting of performance, trends and asset status;
- Cost control with consistent monthly fees;
- Services to address Sarbanes-Oxley requirements for asset inventory and change management controls.
We leverage our carrier-class Network Operations Center in St. Louis, which provides services 24 hours a day, seven days a week, 365 days a year.