Managed IT and Security Services
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Mycroft Inc.'s managed IT services and security services provide an around-the-clock, comprehensive and cost-efficient solution for full management and monitoring of enterprise security deployments. Leveraging a team of certified security analysts, Mycroft Inc.'s fully managed security services offer a choice of on-premise or remote management from the resilient Mycroft Inc. Security Operations Center (SOC). Both models leverage proven IT security tools and methodologies to deliver continuous availability and improvements for an increasing number of Fortune 500 and SMEs around the world.
[+] On-Site Managed Security Services
[–] On-Site Managed Security Services
- Delivers full on-site cloud security management & monitoring of in-house environments through team of certified security analysts
- Reduces training & hiring costs through on-site resident security experts with skills to manage complex IT solutions
- Features high availability based on Service Level Agreements with 99.9% assurance guarantee
- Leverages 20+ years of managed IT security experience, proven tools & methodologies for availability & consistency
- Delivers detailed monthly reporting & analysis
[+] Security Operations Center Management
[–] Security Operations Center Management
- Delivers 24/7 real-time cloud security management & support for security deployments through trained experts at Mycroft Inc.'s Security Operations Center in St. Louis
- Allows for in-house cost reduction & guaranteed availability & consistency
- Features high availability based on Service Level Agreements with 99.9% assurance guarantee
- Full monitoring through KPI's from hardware up to applications
- Provides incident management & routing complete with support levels 1, 2 & 3 including:
- "Eyes on Glass" proactive monitoring & management with customized tools
- End-to-end issue management
- Escalation to subject matter experts with deep platform & application knowledge
- Issue resolution & deployment tasks for upgrades & patches
- Senior escalation to product vendor or supplier
- Center of Excellence option includes communication with manufacturer, consideration of new versions & features, roadmap development & execution
- Delivers detailed monthly reporting & analysis
- Dedicated customer help desk support available
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Download the Mycroft Managed Security Services Datasheet |
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