Managed Security Services

Mycroft Inc.'s Managed Security Services provide an around-the-clock, comprehensive and cost-efficient solution for full management and monitoring of on-premise or hosted enterprise identity and access management deployments. Leveraging a team of certified security analysts, Mycroft Inc.'s fully managed security services deliver full remote management and monitoring of on-premise and hosted environments from the resilient Mycroft Inc. Security Operations Center (SOC). Both models leverage proven IT security tools and methodologies to deliver continuous availability, compliance and improvements for an increasing number of Fortune 500 and SMEs around the world.

Security Operations Center Management

• Delivers 24/7 real-time security management, monitoring & support of in-house or hosted environments through team of certified security analysts at the Mycroft SOC
• Reduces in-house operating costs
• Guarantees high availability & consistency through Service Level Agreements with 99.9% assurance
• Features full monitoring through KPI's from hardware up to applications
• Provides incident management & routing complete with support levels 2 & 3 including:
• "Eyes on Glass" proactive monitoring & management with customized tools
• End-to-end issue management
• Escalation to subject matter experts with deep platform & application knowledge
• Issue resolution & deployment tasks for upgrades & patches
• Senior escalation to product vendor or supplier
• Center of Excellence option includes communication with manufacturer, consideration of new versions & features, roadmap development & execution
• Delivers detailed monthly reporting & analysis
• Dedicated customer help desk support available
• Leverages 20+ years of managed IT security experience, proven tools & methodologies for availability & consistency