Mycroft

Mycroft speaks our clients’ language, whether their concern is dollars and cents or bits and bytes.

Even in a 24/7 environment, there are only so many hours in a day; if your IT team is sidetracked by the need to track problems, report errors and monitor assets across your organization, they simply won’t have the time to be sufficiently focused on the critical tasks that help ensure consistent network operations. 

Mycroft’s Enterprise Network Services solutions are tailored to streamline our clients’ IT workload with an enterprise-wide service designed for network planning, deployment and equipment management. 

The key features and benefits of Mycroft’s Enterprise Network Services include:

Network Architecture and Design—Based on traffic flows, performance and functionality requirements, Mycroft engineers design connectivity and network topologies comprising best-in-class technologies and carrier services.

Network Modeling and Capacity Planning— Mycroft engineers gather application-specific requirements for traffic flows based on source and destinations, peak usage periods and response times along with site specific location information and develop a comprehensive network model and capacity plan used for initial network architecture and design, service and technology procurement and budget unit financial planning.

Vendor Provisioning and Procurement—Key to any IT project is the successful execution, tracking and reporting on vendor specific service and technology purchase orders.

Financial Planning and Vendor Billing Reconciliation— Includes financial analysis, budget plan creation, monthly variance reporting and vendor specific reconciliation and bill payment.

Equipment & Software Staging—Ensures the pre-configuration, testing, labeling and documentation on all site specific network equipment deployments

Asset Tracking, Inventory Management and Logistics Control—Tracking via database all equipment and software assets from the order procurement process, through movement in and out of inventory and final shipping and receiving processes, ensures financial controls and accountability.

Network Deployment Engineering—Talisen introduces the Totally Accountable Party concept to its Network Services projects by assigning highly experienced engineering resources to manage the process, procedure and project results for a given aspect of and IT engagement.

Network Monitoring and Operations—This 7 x 24 x 365 day per year organization uses ‘best in class’ IT systems, tools and processes to monitor, detect, fault isolate, restore, escalate, track and report on service delivery for the most sophisticated networking and communications platforms deployed today.

Technical Support—An important organizational function relied upon when IT problems traverse multiple application software or equipment boundaries.

Customer Support—A highly customizable organization that provides for the first point of contact from end user clients, customer contact and trouble ticket management, along with initial problem determination and potential resolution.