Mycroft

This is not the fingerprint utilized for biometric authentication!  This is a Mycroft approach to taking a “fingerprint” of a client’s identity management implementation, so that a support contract can be offered.

This documentation exercise gives the Mycroft support desk the information it needs to support and sustain an implementation that may have been completed some time ago.

The idea is this:  clients want implementation support, and yet support is costly and inconvenient to acquire.  To date, the best an organization could hope for was the purchase of a block of hours from a subject matter expert, or a services engagement with a vendor or partner.  With the fingerprint service, Mycroft can gather the necessary data, and provide access to a support desk where implementation questions can be logged, tickets opened and escalated, and issues resolved.